Vonage Integration (SMS)

The Vonage Integration allows you to integrate with Vonage to send and receive SMS messages directly in CloudBridal. This has many advantages over our built-in messaging including removing the 150-character limit on SMS messages and allowing you to use automated SMS messaging functionality like appointment reminders and automated rules-based messaging.

Requirements

• You must be on the Core or Ultimate plan in order to enable SMS messaging.
• Register for a Vonage account (formerly Nexmo).
• Add a payment method to your Vonage account, as Vonage charges for SMS messages sent and received. See regional pricing here.

Configuring Vonage

1. Register for a Vonage account (formerly Nexmo).
2. Go into the API Settings page and copy your API Key and API Secret. You will need these later.

3. Navigate to the Buy Numbers page and purchase a number. You may first need to fund your account before they will allow you to purchase a number.

4. Navigate to the Your Numbers page, where you will see the number you purchased. Copy the number into the same place along with your API Key and API Secret from before.

5. Click the pencil icon to edit the phone number, and in the Inbound Webhook URL field, enter the following URL: https://go.cloudbridal.com/api/vonage

6. In CloudBridal, navigate to the SMS Settings at this link.
7. Make sure you select Enable Custom Twilio/Vonage Integration, and then select Vonage as the SMS Provider.
8. Enter your API Key, API Secret, and Phone Number from earlier. Then save your settings.

9. Test the integration by sending a test SMS message from a CloudBridal prospect/customer record. You should also try replying to the SMS message from your phone and validate that it is received in CloudBridal.

Updated on: 12/08/2025