Profile & Account Security

Keeping your CloudBridal account secure and personalized is important for both security and efficient daily use. The Profile page allows you to manage your account details and security settings.

Profile Details

In the Profile Details section, you can configure your personal information:

• Name: Your full name, which appears in the system and on communications
• Email address: Your login email (shown as read-only since it's your primary identifier)
• External Sign-In Options: If you registered using Google, you can toggle "Enforce Google Sign In" to require Google authentication for added security

Appearance

Choose how CloudBridal looks for you. These settings affect only your own account and save as soon as you click.

• Theme: Default, Blush, Mocha, Sage, Dusk, or Plum — or pick the shop default tile to follow whatever your shop has set in Branding Settings.
• Font: The font CloudBridal uses on screen, with the same option to follow the shop default. Printed documents and customer-facing pages are unaffected.

Notification Preferences

CloudBridal notifies you when something relevant happens. These choices are yours alone — each staff member sets their own. Each row has an In app switch, and the rows that can also reach you by email have an Email switch.

Under Appointments:

• Customer bookings — a customer books, reschedules or cancels online, anywhere in the shop. These appear in the app; the emailed version goes to your shop's inbox, as set in your appointment settings.
• Your appointments — an appointment is assigned to you, or one that is already yours is rescheduled, confirmed or cancelled. It doesn't matter who made the change: a teammate, the customer booking online, or automatic staff assignment. You are never notified about your own changes. Tick In app, Email, or both.

When a customer changes an appointment that is yours, you get it once, under Your appointments.

Under Tasks: tasks assigned to you, comments on tasks you follow, and tasks due soon — each with In app, Email, or both.

Under Customers:

• Document signed — a customer signs a document from their link
• Payment received — a customer pays online (requires Stripe Integration (Payment Processing) to be enabled)

Where the Email column reads Shop inbox, that event is emailed to your shop's email address for the whole shop. It isn't a personal choice, so there is no switch.

Email is off until you turn it on, and messages go to the email address on your account. If your account doesn't have one, ask your administrator to add it. Because these emails go to your account, a staff member needs their own CloudBridal login to receive them — for someone who only needs to see their own appointments, such as a seamstress, give them a role limited to assigned appointments.

Text message alerts on your devices controls whether your enabled devices are alerted when a customer texts the shop. New texts always appear in the message center either way.

Remember to click Save Preferences when you're done.

Two-Factor Authentication (2FA)

Two-factor authentication adds an essential extra layer of security to your CloudBridal account. With 2FA enabled, you'll need both your password and a temporary code from your mobile device to sign in, protecting your account even if your password is compromised.

CloudBridal supports different 2FA options depending on your sign-in method:

For Google Accounts

If you sign in with Google:

• 2FA is managed through your Google account settings
• Visit Google's Security Page to enable or configure 2FA
• Changes to your Google 2FA settings will automatically apply when signing into CloudBridal

For CloudBridal Accounts

If you have a standard CloudBridal account, you can set up 2FA directly:

1. Enable 2FA: Click the "Enable Google Authenticator" button on your profile page
2. Choose an Authentication App: Download one of these recommended apps:

• Authy (recommended for multi-device support)
• Google Authenticator

3. Scan the QR Code: Use your authentication app to scan the displayed QR code
4. Save Your Secret Key: Copy and store the provided Secret Key in a secure location
5. Verify Setup: Enter the 6-digit code from your authentication app and click "Verify"

Once verified, 2FA will be active for all future sign-ins to your account.

Managing 2FA

After setting up 2FA, you can:

• Remove 2FA: Click "Remove Google Authenticator" and confirm with a current code (only do this if absolutely necessary)
• Recover Access: If you lose your device, use your saved Secret Key to set up 2FA on a new device

Security Best Practices

To keep your CloudBridal account secure:

1. Enable 2FA: This is strongly recommended for all users, especially those with administrative access
2. Use Unique Passwords: Create a strong, unique password for CloudBridal. Consider using a password manager like 1Password.
3. Secure Your Recovery Key: Store your Secret Key in a password manager or secure location
4. Update Your Profile: Keep your contact information current
5. Sign Out on Shared Devices: Always sign out when using CloudBridal on shared computers. If your store uses the inactivity lock, treat it as a safety net for the times someone forgets — not a substitute for signing out.

If Your Store Uses the Inactivity Lock

Your administrator can turn on an inactivity lock for the devices your store shares. When it is on and the device sits untouched for a while, the screen locks and shows the name of whoever is signed in.

Getting back in: enter your pin code — the same one you use for the time tracker. Nothing you were working on is lost, and every tab open on that device unlocks together. Your pin code is set on your staff member record by an administrator; if you do not have one, ask them to add it, because without a pin the lock leaves your account alone and the shared device stays signed in as you.

If the device is now someone else's: choose Switch user, pick your name from the list, and sign in with your own password or Google account. Everything from then on is recorded under your name, and the person who walked away is signed out. If you have 2FA enabled you will be asked for your authenticator code, exactly as you would signing in normally. If your name is not in the list, use Sign in as someone else.

The lock keeps a colleague from unintentionally working under your name and makes handing a device over quick. It is not a barrier against someone who should not have the device at all — for that, sign out.

Multi-Device Authentication

If you use multiple devices, we recommend using Authy instead of Google Authenticator, as Authy provides:

• Multi-device synchronization
• Cloud backup (with encryption)
• Desktop applications
• Account recovery options

This ensures you can access your 2FA codes even if your primary mobile device is unavailable.

Troubleshooting

If you encounter issues with 2FA:

• Time Sync Issues: Ensure your device's time is accurate, as authentication codes are time-based
• Lost Device: Use your saved Secret Key to set up your authenticator on a new device
• Access Problems: Contact your account administrator if you cannot access your account

For persistent problems, contact CloudBridal support at support@cloudbridal.com.

Updated on: 19/10/2026